At BlockThePuck.com, we value you
as our customer and respect the security and privacy of your personal
information. Below you will find detailed information about our Privacy
and Security policies and practices. If you have any questions regarding
these policies or practices, please send an email to btp@blockthepuck.com.
Your
Privacy and Personal Information
At BlockThePuck.com,
we are committed to protecting your privacy. We will never provide
access to, sell, rent, or loan any personal information to any third
party, unless legally required to do so. For security reasons, whenever
we ask for personal information (e.g., Mailing List form, making an
online purchase) the information is gathered on forms that use SSL
(Secure Socket Layering) technology.
Parental
Notice Regarding Youthful Visitors
At BlockThePuck.com,
we are aware that many children may want to visit us on the Internet.
We do not specifically collect information about children and believe
that children should get their parents' consent before giving out
any personal information. BlockThePuck.com believes parents should
be responsible for supervising the online activities of their children
and encourages parents to participate in their child's online experience.
Online
Ordering
When making
an online purchase, your personal information and credit card number are
stored outside of our website for enhanced security. Once your order has
been processed, your credit card will be charged. Customers who prefer not
to provide the required personal and credit card information online may:
Place
their order by phone by calling BlockThePuck.com at
1-908-988-4800
Fax
their order to BlockThePuck.com at 1-908-988-4800.
Your
Consent
By using our Website, you
consent to the collection and use of this information by BlockThePuck.com.
Please check this page periodically for updates. If we ever change our
privacy policy, we will post any updates on this page so that you are
always aware of the information that we collect and how we use it. BlockThePuck.com
fully cooperates with law enforcement agencies in identifying those who
misuse, or attempt to misuse our services for illegal activities. We also
reserve the right to report to law enforcement agencies any activities
that we reasonably believe to be unlawful.
At BlockThePuck.com,
we know that you have your choice of many online hockey stores from
which to choose and truly appreciate your business! Below you will
find detailed information regarding our Order policies and practices.
If you have any questions regarding these policies or practices, please
send an email to
Block the Puck.
Ordering
Options
BlockThePuck.com provides
3 convenient methods by which you can place your order:
Online
You
may place your order through our secure online store.
Phone
You may place your order by calling BlockThePuck.com
at
1-908-988-4800
Fax
You may place your
order by faxing BlockThePuck.com at 1-908-988-4800.
Once your order has
been placed and your credit card has been processed, you will receive
an email from Block the Puck
to confirm your order.
Payment
Methods
BlockThePuck.com accepts
Visa, MasterCard, and American Express cards.
Domestic
Orders
Most domestic orders (US)
will be shipped within 1 to 2 business days of order confirmation. The
default shipping method for all domestic orders is US PS. Other
shipping methods may be available at the time of checkout. Actual delivery
times are dependent on the chosen method of shipment and your geographic
location.
International
Orders
International orders will
be shipped within 2 to 4 business weeks of order confirmation.
Custom
Orders
BlockThePuck.com welcomes
special orders, including customized Hockey Goalie equipment and
specialty product orders. Due to the nature of special orders they
are not covered by the Shipping policy (above). All special orders
will receive an email containing the expected ship date.
Merchandise
Availability
In the unlikely event
that an item you ordered is not immediately available for shipment,
you will be notified via email within 1 business day. When applicable,
your partial order will be shipped within 1-2 business days. All
orders are subject to acceptance by BlockThePuck.com.
We reserve the right
to refuse delivery or to limit quantities of any product ordered.
Please note that we cannot guarantee the availability of any item
until after your order has been received by BlockThePuck.com and
stock has been verified.
Items
Damaged During Shipment
Please inspect all
shipments for damage prior to accepting delivery . If any item(s)
appear to have been damaged during shipment, notify the delivery
driver immediately. If the shipment has already been accepted or
left without a signature, keep the original shipping carton and
immediately call BlockThePuck.com at 1-908-988-4800 to speak with one of our Customer
Service Representatives. You will be asked to return the damaged
items to BlockThePuck.com. We will make every effort possible to
replace the damaged item(s) in a timely fashion. Shipping and handling
costs will be refunded upon our receipt of any item which is defective
or shipped as a result of our error.
At BlockThePuck.com,
we value you as our customer and respect the security and privacy
of your personal information. The policies listed below provide
detailed information about our Return policies and practices. If
you have any questions regarding our policies or practices, please
send an email to
Block the Puck.
Money
Back Guarantee
BlockThePuck.com offers
a money back guarantee if items are returned in their original packaging,
unused and unsoiled within 14 days following delivery. All items
must be accompanied by the original purchase receipt. Shipping cost is not refundable.
Warranty
All items sold on BlockThePuck.com
are warranted/guaranteed by the applicable manufacturer's limited
warranty . BlockThePuck.com is not liable for any manufacturer defects.
If you have received a defective item, please call BlockThePuck
at 1-908-988-4800
to speak with one of our Customer Service Representatives and receive
a return authorization number. Items returned to BlockThePuck.com
for repair or evaluation will be sent to the manufacturer before
any credit decision is made. The manufacturer has the sole discretion
to decide whether:
1. A credit will be
issued.
2. The item will be
repaired (free or at low cost).
3. The item will be
replaced.
Items sent for manufacturer
evaluation may take up to 4-6 weeks. Shipping and handling costs
will be refunded upon our receipt of any item which is deemed defective.
